Carpet Cleaning Pimlico Privacy Policy
This Privacy Policy explains how Carpet Cleaning Pimlico collects, uses, stores and protects personal data relating to our customers in the Pimlico area. We are committed to handling your information in accordance with the UK General Data Protection Regulation and all applicable data protection laws. This policy applies to all Carpet Cleaning Pimlico customers within our service area, including prospective, current and past customers.
Who We Are
Carpet Cleaning Pimlico is a cleaning service provider offering carpet, upholstery and related cleaning services in the Pimlico area. In relation to the personal data described in this Privacy Policy, Carpet Cleaning Pimlico acts as the data controller. This means we decide how and why your personal information is processed.
Personal Data We Collect
We only collect personal data that is relevant to providing our services, managing our relationship with you and complying with legal and regulatory requirements. The types of data we may collect include:
Identification and contact details such as your name, address, service address, and any other contact details you choose to provide when you request a quote or book a service.
Service and booking information such as details of the services you request, property type and access information you choose to provide, dates and times of appointments, and notes relevant to the performance of our services.
Billing and payment information such as records of payments, invoices, payment status, and related accounting records. We do not store full card details if you pay by card; these are processed securely by our chosen payment processor.
Communication records such as enquiries, complaints, feedback and any other correspondence you send to us and our responses to you.
Technical and usage data where applicable, including basic information about how you access and use our website or online booking tools, such as device type, browser type and general usage statistics. This information may be collected through cookies or similar technologies where used.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, communicate with us by phone, online form or other channels, or when you provide feedback or make a complaint.
We may also generate personal data in the course of providing our services, such as internal records describing the services performed at your property and related administrative information.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under the UK General Data Protection Regulation. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We process your data to provide our services to you, including handling bookings, delivering carpet cleaning services at your property, issuing invoices and managing payments.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided these interests are not overridden by your rights and interests. This may include improving our services, managing our business operations, keeping records of interactions, or informing you of relevant service updates that you would reasonably expect in the context of our relationship.
Legal obligations. We process certain information to comply with legal and regulatory requirements, such as accounting, tax and record-keeping obligations.
Consent. In limited cases, we may rely on your consent, for example for some forms of optional marketing communication that are not otherwise covered by legitimate interests. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide, manage and improve our carpet cleaning and related services.
To handle your enquiries, provide quotes, and arrange, confirm or reschedule appointments.
To manage billing, payments, refunds and related financial records.
To communicate with you about your bookings, service updates, changes to terms or this Privacy Policy, and necessary customer service information.
To maintain internal records, manage our business operations, and ensure the quality and safety of our services.
To comply with legal and regulatory requirements, respond to lawful requests from authorities and protect our legal rights.
Data Sharing and Processors
We do not sell your personal data. We may share your information with trusted third parties who act as data processors and support us in delivering our services. These may include:
Payment processing providers that handle card and electronic payments on our behalf.
IT, hosting and business software providers that supply systems and infrastructure for booking, scheduling, communication and data storage.
Professional advisers such as accountants or legal advisers where necessary for legitimate business or legal reasons.
Service partners or subcontractors in limited cases where they assist us in performing our services at your property, and only to the extent necessary for that purpose.
All processors are required to process your personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.
We may also share personal data with law enforcement agencies, regulators, courts or other public authorities where we are legally required to do so or where sharing is necessary to protect our rights or the rights of others.
International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we take steps to ensure that an adequate level of protection is in place. This may involve using standard contractual clauses or other safeguards recognised by data protection law.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.
Customer and service records are generally kept for a period that allows us to respond to queries about past services, deal with any complaints or disputes, and comply with applicable limitation periods and tax laws. After this period, data is securely deleted or anonymised so that it can no longer be linked to you.
Where we rely on your consent for specific processing, such as optional marketing communications, we will stop processing for that purpose if you withdraw your consent. We may still keep a record of your request not to receive marketing to ensure we respect your preferences.
Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These include access controls, secure storage practices and staff awareness of data protection responsibilities.
While we take reasonable steps to protect your information, no system can be completely secure. We encourage you to contact us promptly if you suspect any misuse or unauthorised access to your personal data in connection with our services.
Your Data Protection Rights
If you are a Carpet Cleaning Pimlico customer in our service area, you have a number of rights in relation to your personal data, subject to certain conditions under data protection law. These rights include:
Right of access. You can request confirmation of whether we process your personal data and ask for a copy of that data.
Right to rectification. You can ask us to correct or update any inaccurate or incomplete personal information we hold about you.
Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to continue to keep it.
Right to restriction. You can ask us to restrict the processing of your data in certain situations, such as while we are investigating a concern you raise.
Right to object. You can object to processing that is based on our legitimate interests, including any direct marketing, where you believe your rights and interests outweigh our reasons for processing.
Right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format and transfer it to another controller where technically feasible.
Where we rely on consent, you also have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how Carpet Cleaning Pimlico handles your personal data, you can contact us using the contact details provided on our website or in our service documentation.
If you are not satisfied with our response or believe that your data protection rights have been infringed, you also have the right to lodge a complaint with the relevant data protection supervisory authority. Information about how to contact the supervisory authority can usually be found on its official website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in legal requirements. Any updated version will be made available through our usual communication channels. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
